| Requirements: | Software Engineer Trainee• 0-1 years of relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development or products testing and Quality Assurance
• Responsible for dealing with International/Domestic Clients
Knowledge Requirements• Knowledge of Java, J2EE, UNIX, Oracle Database and SQL
• Ability to communicate status updates to project team and management
• Ability to work independently as well as Team
• Good communication skills
• Required Interpersonal Skills
• Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
• Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
• Strong troubleshooting and error analysis skills
Associate Software Engineer I• Minimum 1-2 years relevant professional experience in the areas of application support, technical customer support, problem management, relational databases, programming languages, software development or products testing and Quality Assurance
• Working technical experience in coding, testing, supporting, troubleshooting, designing, building, installing, configuring, and supporting Unix servers and storage servers and management software
• The ability to build professional / strategic relationships within the organization and with all levels.
Knowledge Requirements
• Working knowledge of Java, J2EE, UNIX, Oracle Database and SQL
• Ability to communicate status updates to project team and management
• Good communication skills
• Required Interpersonal Skills
• Exceptional customer service skills and demeanor, along with the innovative ability to communicate with both technical and non-technical clients
• Excellent analytical, multitasking, and communication skills (both verbal and written), detail orientation and familiarity with testing and troubleshooting techniques.
• Strong troubleshooting and error analysis skills |
| External Description: |
General Summary:This is an entry level engineering position focused on design, development, troubleshooting, and analysis of Syniverse products.
Principal Duties and Responsibilities:
Analyze and Design• Understand the Project domain and architecture.
• Understand the requirement and design/approach related to the project tasks assigned to the individual.
• Ramp up / learn the software components of the project including any apis and 3rd party components.
• Ramp up / Learn on the application deployment environment like hardware, operating system (Linux etc.) and specific application servers.
• Gain Product functional knowledge to the Unit/Component level
• Analyze information to determine, recommend, and plan installation of a new system or modification of an existing system.
• Prepare reports or correspondence concerning project specifications, activities, or status.
Develop• Develop and unit test the system as per design and plan.
• Create / develop and execution of unit test cases.
• Adaptation to the various Syniverse tools
• Software testing and creation and maintenance of documentation
• Coordinate installation of Software System/Releases/Builds
Troubleshoot• Modify existing software to correct errors, to adapt it to new hardware, or to upgrade interfaces and improve performance.
• Identifying Defect and Defect Tracking/Management
• Log Analysis and finding Root Cause find errors or to upgrade/big fix interfaces, enhancements and improve performance
Process• Adherence to the defined process
• Individual status reports
• Adherence to Technical and Process Documentation as per project requirements
Design• Gain knowledge Product Architecture
• Gain knowledge on the DB Architecture
*Associate Software Engineer I will have the following added responsibilities:• Interact and learn the product and systems technical details, management of issues and all aspects of the respective role
• Support production by monitoring system processes, working to resolve system issues and follow established escalation procedures as required. Ability to manage issues of differing stages of investigation and priority with Inputs from team members.
• Maintain technical expertise by keeping abreast of technologies as they apply to Syniverse products and services
• Learn and suggest ideas for product stability and functional improvements.
• Adaptation to the Syniverse SDLC and Test processes
• Understanding and adherence to the Syniverse Corporate and HR policies
• Adaptation to the Corporate culture and Syniverse Culture
• Adaptation to the team environments and become a successful Team Contributor and work collaboratively with all the team members
• Gain domain knowledge as well as build awareness to various Syniverse product
• Support peers in product and systems technical details, management of issues and all aspects of the respective role
• Continuous process improvements & implementation.
• Provide best-in-class customer service and resolution to customer queries
• Ability to manage multiple issues of differing stages of investigation and priority with minimal assistance.
Functional Disciplines:
Development: Develops and tests software systems or applications for software enhancements and new products, as per plan and design. Most companies should be able to match to a specific software development engineer position.
Quality AssuranceAbility to understand product functional and architecture, Adoptability for learning QA Tools and Processes, understand product documents like requirement documents, design documents, test plans and strategies, create test case document, execution of test cases and capturing results
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