CA Technologies Hiring Freshers For Associate IT Customer Support Analyst in Hyderabad

Company Name: CA Technologies

Company Profile: CA is an IT management software and solutions company with expertise across all IT environments--from mainframe and physical, to virtual and cloud. CA manages and secures IT environments and enables customers to deliver more flexible IT services. CA Technologies innovative products and services provide the insight and control essential for IT organizations to power business agility. The majority of the Global Fortune 500 relies on CA Technologies to manage their evolving IT ecosystems. Founded in 1976, CA Technologies serves customers in virtually every country in the world and reported revenue of $4.8 billion in fiscal year 2012.
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Company Website: www.ca.com

Designation:  Associate IT Customer Support Analyst

Experience: Freshers

Qualification: B.E/B.Tech

Location: Hyderabad

Salary:  As per Industry

Job Details:

- Knowledge of operational Incident/Problem management tools such as Service Desk, etc.

- High level of proficiency in supporting Microsoft (Windows 7, Windows XP) Operating Systems and MS office products.

- Have a good understanding and experience in PC Hardware Troubleshooting (Preferably Dell, Lenovo)

- Very good knowledge and experience on Laptop/Desktop Imaging process inCorporate environments (How to build a system from scratch).

- Have a good understanding and exposure of Blackberries, Iphones, Androids and other Mobile devices.

- Have a good understanding and exposure of the Software delivery solution to the Desktops/laptops in Corporate Environments.

- Have a good understanding and exposure of Antivirus and Malware solutions in Corporate Environments.

 Have a good understanding and exposure of VPN and Wireless solutions in Corporate Environments

 Have an understanding of LAN/WAN setups in offices.

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