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Xerox Hiring Tech Helpdesk Jr. Analyst-Bangalore

Company Name: Xerox


Designation: Tech Helpdesk Jr. Analyst

Experience: Freshers

Qualification:  Any Graduate

Location:  Bangalore


May perform one or more of the following:Troubleshoots via the phone hardware, software, and network operating problems and involves technical resources to ensure resolution 

Applies understanding and knowledge of information systems products and services to assist users 

Identifies, investigates and researches user questions and problems as well as isolating and resolving information systems problems 

Coordinates referrals to appropriate technical, professional, or service personnel 

Receives and prioritizes issues and forwards using appropriate escalation procedures 

Provides functional or task leadership 

Coordinates special projects and system upgrades 

Briefs customers and/or management on the status of resolution efforts 

Serves as a technical advisor to users with complex systems issues by resolving or conferring with technical personnel 

Recommends system or process improvements, including procedures, training, and enhanced documentation 

All other duties as assignedLearns to use professional concepts.

Applies company policies and procedures to resolve routine issues.

Works on problems of limited scope.

Follows standard practices and procedures in analyzing situations or data from which answers can be readily obtained.

Builds stable working relationships internally.

Normally receives detailed instructions on all work.

Typically requires no previous professional experience.


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