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HCL Walkin Interviews for BE + MBA (operations) Freshers 2013 -on 28.09.13-Delhi

Company Name:  HCL

Designation: Operations Manager

Experience: Freshers

 BE + MBA Operations (2013 passout) 

Location: Delhi

Job Details:

Job Responsibilities: 

Revenue Management 

  • Responsible for revenues, expenses, operating margins as per targets. 
  • Responsible for overall business management in the area. 
  • Account management including understanding of customer requirements. 
  • Works towards enhancement of the profitability of the account. 
Service Management 
  • Ensuring that all calls are received, logged, assigned and closed as per the defined SLA time-frames and reporting formats. 
  • Ensuring that all incidents and service requests are closed within the defined SLA. 
  • Reviewing daily calls report and pending calls report vis--vis the SLA. 
  • Identifying training needs of the engineers on different products and services. 
  • Identifying training needs of the team from a technical and soft-skills perspective such that they are able to deliver to changing needs of customer business. 
  • Reviewing the weekly calls, both closed and pending, and preparing RCA report for out of SLA calls. 
  • Single point of contact for all operations and transactions for the region. 
  • Ensuring that the software and hardware asset inventory is updated regularly to reflect the actual status at all times. 
  • Ensuring that proper Standard Operating Procedures and Work instructions are in place for each transaction handled by the different engineers. 
  • Checking the daily reports for correctness prior to submitting for review. 
  • Preparing & updating of Work Instructions documents related to desk side and remote support services. 
  • Analysis of daily, weekly and monthly reports to predict trends, patterns and take corrective permanent measures, as the need may be. 
  • Responsible for monthly submission of the MIS report as per the defined format. 
  • Ensure Review of BCS regularly. 
  • Ensuring that the MIS report incorporates reports of all deliverables as per SLA. 
  • Review of the asset inventory and updating the same across all sites.
Job Locations:
Across India

Walk-in on 28th September 2013 (Saturday) @ HCL Infosystems Head Office.

Time: 9:30 am to 12:00 Noon


HCL Infosystems Ltd.,
E 4,5,6,
Sec 11, Noida

Contact Person - Megha


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