No.1 Job Portal Provides Both Freshers and Experienced Jobs continuously......No.1 Job Portal Provides Both Freshers and Experienced Jobs continuously.......No.1 Job Portal Provides Both Freshers and Experienced Jobs continuously

Yahoo India Hiring Freshers on September 2013

Company Name: Yahoo Indiaindexindex7.jpg.pagespeed.ce.jtYJqzPczp
Designation : Software Engineer- Associate
Experience: Freshers/Exp
Qualification: Any Graduate
Location: Bangalore
Salary : Best in Industry
Job Details:
Provide end to end assisted support and resolve complex customer issues internally via Phone, Email,Chat & Content Moderation.
•Meets set customer satisfaction & productivity metrics to ensure the highest quality & efficiency of customer support.
•Contribute valuable knowledge to the Customer Care Knowledge Base to ensure both fellow support agents & our customers have access to the most recent and accurate solutions by proposing new content solutions.
•Report product bugs to Engineering teams; liaise with these teams, and our customers, to develop and implement fast and accurate resolutions.
•Identify key issues & trends based on information gathered from the cases handled through and provide feedback to Operations Team.
Basic Requirements:
•1 to 2 years experience in a Customer Support role preferably in a call center or Business Process Outsourcing environment.
•Strong customer service/support skills including active listening, excellent verbal and written communication; ability to research and resolve problems using a variety of resources and tools; experience in a support environment desirable.
•Bachelors Degree. In lieu of degree, at least 3 years of relevant experience.
•Superir interpersonal skills.
•Strong understanding of internet & online industry – ideally with relative experience supporting a similar industry (e.g. AOL, MSN, etc…)
•Phone, Chat & email support experience is desirable.
Apply Mode: Online
Apply Details : Click Here


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