Ericsson Hiring Support Engineer-Chennai

Company Name: Ericsson

Company Profile: Ericsson is a world’s leading provider of communications technology and services. Our offerings include services, consulting, software and infrastructure within Information and Communications Technology for telecom operators and other industries. Today, more than 40 percent of the world’s mobile traffic goes through Ericsson networks in over 180 countries, and we support customers’ networks servicing more than 2.5 billion subscribers. Using innovation to empower people, business and community, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions to help shape a more sustainable world.

 

We are truly a global company, operating across borders in over 180 countries, offering a diverse, performance-driven culture and an innovative and engaging environment where employees enhance their potential everyday. They share a passion to win and a high responsiveness to customer needs that in turn makes us a desirable partner to our clients. To ensure professional growth, Ericsson offers a stimulating work experience, continuous learning and growth opportunities that allow you to acquire the knowledge and skills necessary to reach your career goals.

 

We welcome the opportunity to meet you!

CompanyWebsite:  www.ericsson.com/in

Designation: Support Engineer

Experience: Freshers

Qualification:   Bachelor of Engineering / MCA

Location:  Chennai

JobDetails: 

The Support Engineer is responsible for handling problems that have been reported by customers or other Ericsson support organizations.

 

Responsibilities and Tasks:

• Customer Issue handling
• Handling of proactive support
• Software Update Management (SUM) handling
• Knowledge Management Tool (KCS) Coaching
• Remote Service Gateway (RSG) Coaching

  

Qualifications

 

Core Competences

• Database & Unix - Working experience
• Negotiation & Argumentation skills
• Administrative skills
• Planning & Organizing skills
• Problem solving & strategic thinking
• Presentation & communication skill
• Software support
• Network level competence

Click Here To Apply