HP Hiring ITO Svc Delivery Cons for B.E/B.tech-Bangalore

Company Name: 

Hewlett-Packard

Company Website: www.hp.com

Designation: Computer Programmers 

Experience: 0-2 years

Qualification: B.E/B.Tech/MCA

Location: Bangalore

Job Details: 

· Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity. Integrate technical knowledge and business understanding to create superior solutions for HP and for customers.

· Incident Management: Resolve routine in-scope technical incidents independently. Work with team members to resolve more complex incidents.

· Change Management/ Implementation: Independently implement changes/solutions to meet customer and/or trade/HP Information Technology (HPIT) infrastructure needs within area of technical responsibility.

· Patch and Security Management: Apply patch and security changes per policy.

· Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate.

· Solution Design: Understand the HP solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility.

· Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc).

· Project Management: Participate in customer and internal projects, including transformation.

· Customer Relationship Management: Set expectations with customers and/or internal businesses/end users within defined parameters.

· Teamwork: Work as part of a team, which may be virtual and/or global. Typically advises or sets direction for:

· Single customer/small group of similar customers

· Country or subregion

Qualifications

 

Education and Experience Required:

 

Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience. May hold entry-level certification(s) in work field. Typically 0-2 years of relevant experience with Bachelor’s degree, or 2+ years of relevant experience with 2 year post-high school degree.

 

Knowledge and Skills Required:

 

Typical skills include:

· (developing) understanding of technology in direct responsibility

· (developing) General understanding of related technologies

· (developing) Customer Service

· (developing) Project Management

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