HP Hiring Freshers/Exp in Bangalore on September 2013

Company Name :  Hewlett-Packard

Designation : Technical Support Engineer

Qualification :  BE,B.Tech

Experience : Fresher

Location : Bangalore

Salary : Best in Industry

Job details:  

Work from a standard protocol, utilizing a documented process to respond to customer issues
Successfully resolve technical issues related to hardware and software from incoming customer contacts and proactive notification systems
Work remotely via telephone, email, e-chat, and ticketing system to respond to first-level technical issues
Respond to service, product, technical, and customer relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement
Collaborate across teams to resolve issues and help reproduce issues in lab environment

Bachelor’s degree (completed prior to start date) in computer science, information systems, or related fields

Experience with technical support and/or hardware and software computing, storage, and peripheral devices

Knowledge and/or experience with updating Knowledge Management systems
Passion for technology
Eager, quick learner with strong team-work spirit
Excellent oral and written English communication skills

Apply Mode: Online

Apply Details: Click Here