TATA Communications Hiring Freshers/Exp for Jr Executives in Mumbai

Company Name: TATA Communications 

Company Profile: Tata Communications is a leading global provider of a new world of communications. With a leadership position in emerging markets, Tata Communications leverages its advanced solutions capabilities and domain expertise across its global and pan-India network to deliver managed solutions to multi-national enterprises, service providers and Indian consumers.

Company Website: www.tatacommunications.com

Designation:  Jr Executive

Experience: Freshers/Exp

Qualification: B.Sc, Diploma /Any Postgraduate

Location: Mumbai

Salary:  As per Industry

Job Details:

- All the potential candidates must be fluent in reading, writing and speaking English
- Absolute commitment to improving customer experience
- Ability to communicate effectively and possess sufficient soft skills to handle customers, field technicians, FOH consultants and personnel from other parts of the business, quickly understand the nature of the issue and troubleshoot in a timely manner
- Ability to work under pressure and handle difficult customers
- General Microsoft Windows and computer skills, and accurate data entry abilities
- Strong analytical and technical skills (e.g. database, telecommunication systems), technically appropriate communication skills, clear understanding of all processes / work instructions and an understanding of Our Customers network and products
- Strong listening skills, being able to listen effectively and understand customers issues
- Ability to develop relationships with stakeholders (such as field, sales front of house, other areas)
- Learning on the fly apply new learnings to new situations
- Building Effective Teams contribute to team success
- Customer Focus understand the customer and their environment
- Drive for results deliver results quicker and more efficiently
- Innovation Management – question traditional methods and looks for new opportunities- Business Acumen know the business and the environment

TECHNICAL SKILLS & CAPABILITIES:

- Operational knowledge of PSTN/TDM Switches
- Knowledge of SS7 / C7 signaling and connectivity with national and international operators
- Knowledge of ISDN BRI/PRI, Pair gain systems, VF signaling, metering
- Wire line Broadband Technology

DAY TO DAY JOB DESCRIPTION FOR Front line Team Member:

- As part of the day-to-day operations, the associates will be expected to perform the following duties:
- Ensure accurate data is entered in all of the relevant activation systems to successfully complete orders
- Effective and efficient use of all relevant systems to access information and provide relevant solution for the customer
- Communicate effectively and positively with field technicians and the wider group
- Time management and ability to prioritize workloads to meet targets
- Maintain integrity of network data through adherence to standard procedures
- Achieve outstanding customer service through resolution of service difficulties
- Meet all productivity and quality performance measures related to the role
- Process work in line with individual work stream processs and requirements
- Engage customers by utilizing effective questioning techniques to identify the problem
- Escalate customer service to the appropriate group for activation if unable to successfully program at the time.

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