No.1 Job Portal Provides Both Freshers and Experienced Jobs continuously......No.1 Job Portal Provides Both Freshers and Experienced Jobs continuously.......No.1 Job Portal Provides Both Freshers and Experienced Jobs continuously

CGI Offcampus For Freshers As Technical Support in Bangalore,Chennai

Company Name: CGI

Company Profile:  CGI Group Inc. is a Canadian multinational information technology (IT) consulting, systems integration, outsourcing and solutions company headquartered in Montreal, Canada. It was founded in 1976 by Serge Godin, AndrĂ© Imbeau and Jean Brassard. In August 2012, CGI acquired the British IT services company Logica for $2.8 billion, making it the sixth-largest IT services provider in the world. CGI employs approximately 71,000 professionals in over 400 offices across 40 countries.
Company Website:

Designation:  Technical Support

Experience: Fresher

Qualification:  B.E/B.Tech 

Location:  Bangalore, Chennai

Event Date: 23 Mar 2013

Last Date: 18 Mar 2013

Salary:  Rs.220000/- 

Job Details:

- Good communication skills (English)
- Basic knowledge on Microsoft Windows Operating System, MS Office
- Providing a positive image of the company through your role as the first point of contact with customers.
- To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
- Add value to your team environment by being enthusiastic and maintaining a positive attitude.
- Log calls via the appropriate call logging system and provide appropriate level of technical fix.
- Set the right expectations to customers in line with the client SLA.
- To achieve all team and personal performance goals as defined by the company.
- Ensure calls returned to Service Desk are reassigned without delay.
- Monitor related incidents.
- Monitor ‘Unresolved calls’ in the team’s queue.
- Adhere to ISO9000 and ISO27001 procedures.
- Be ready to work in rotational shifts as required.
- Comply with all company and unit policies.


Post a Comment

Twitter Delicious Facebook Digg Stumbleupon Favorites More