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CGI Offcampus For Freshers As Technical Support in Bangalore,Chennai









Company Name: CGI

Company Profile:  CGI Group Inc. is a Canadian multinational information technology (IT) consulting, systems integration, outsourcing and solutions company headquartered in Montreal, Canada. It was founded in 1976 by Serge Godin, AndrĂ© Imbeau and Jean Brassard. In August 2012, CGI acquired the British IT services company Logica for $2.8 billion, making it the sixth-largest IT services provider in the world. CGI employs approximately 71,000 professionals in over 400 offices across 40 countries.
Company Website: www.cgi.com

Designation:  Technical Support

Experience: Fresher

Qualification:  B.E/B.Tech 

Location:  Bangalore, Chennai


Event Date: 23 Mar 2013

Last Date: 18 Mar 2013

Salary:  Rs.220000/- 

Job Details:

- Good communication skills (English)
- Basic knowledge on Microsoft Windows Operating System, MS Office
- Providing a positive image of the company through your role as the first point of contact with customers.
- To ensure that all is work carried out in accordance with ITlL Incident Management guidelines.
- Add value to your team environment by being enthusiastic and maintaining a positive attitude.
- Log calls via the appropriate call logging system and provide appropriate level of technical fix.
- Set the right expectations to customers in line with the client SLA.
- To achieve all team and personal performance goals as defined by the company.
- Ensure calls returned to Service Desk are reassigned without delay.
- Monitor related incidents.
- Monitor ‘Unresolved calls’ in the team’s queue.
- Adhere to ISO9000 and ISO27001 procedures.
- Be ready to work in rotational shifts as required.
- Comply with all company and unit policies.


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